Ownership

The Manchester Group is the sole owner of the information collected on manchestergroupllc.com, utilityshield.com, and any of their sub-sites. The Manchester Group collects personally identifiable information from our users at several different points on our Web site.

Enrollment

If you purchase a product or service from us through our web site, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and address). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. When you enroll with The Manchester Group through our web site, you will receive a confirmation e-mail.

Uses of Information

Any information we obtain from this website is for internal company use only and will not be shared with other companies without your explicit consent.

Service-Related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so.

Generally, you may not opt-out of these communications, as they are not promotional in nature.

Opting-Out

You may opt-out of any promotional e-mails from The Manchester Group by e-mailing cservice@manchestergroupllc.com.

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your enrollment. We may also communicate with you via email in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes and our service options (some services must be provided via telephone).

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process related to requests for production of items on our website.

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information.

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes.

We use session ID cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as enrolling, will be limited. We use session cookies to track what offer you have selected.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by The Manchester Group. Please be aware that we, The Manchester Group, are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site.

Security

The security of your personal information is important to us. When you enter sensitive information (such as your name and address) on our web site, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can email us at cservice@manchestergroupllc.com.

Business Transitions

In the event The Manchester Group goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified of any such change in ownership or control of your personal information.

Changes in This Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement on our homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at cservice@manchestergroupllc.com, 5025 Bradenton Avenue, Dublin, Ohio 43017, or 1-800-581-8729.